TERMS & CONDITIONS

These Terms and Conditions apply to all orders for products placed with us via our website, over the telephone or by fax, post or email.

Please read them carefully before ordering products from us.

Nothing in these Terms and Conditions affects the statutory rights of consumers.

WHOLESALE INQUIRIES

Greenflame is proud to supply our premium, on-site dried firewood logs, kindling, and firelighters to businesses across the region.

We cater to a variety of commercial needs, including:

Retail outlets and garden centres
Hotels, pubs, and restaurants
Bulk purchasing for resale or large-scale consumption

For competitive pricing, current availability of bulk lots, and to discuss your specific requirements, please contact us directly at:

Call us today: 07340 622111

Email us: info@greenflamefuel.co.uk

ACCEPTANCE OF YOUR ORDER

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where practicable) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days unless you agree to a longer period.

DELIVERY

Our aim is to get your orders dispatched within 3 working days but please allow up to 30 days for delivery of your order.

We will deliver products ordered by you to the UK address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will also become at your risk and we will not be liable for any subsequent damage, loss or destruction to them.

If you have ordered a pallet configuration of our products the delivery lorry is contracted to deliver to kerbside only and will offload using a tail-lift and pallet truck. Please note that delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will always be as helpful as possible where conditions allow. Good access and hard level ground are required if delivery cannot be made due to restrictive access there will an abortive delivery charge of £37.50 plus VAT.

In the event you have agreed a delivery day and then are not at home to accept delivery, a charge of £37.50 plus VAT will be made for re-delivery.

RIGHT OF CANCELLATION & REFUND POLICY

The United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your order please email us @ info@greenflamefuel.co.uk

If you have already received the product you must return it to us unopened & undamaged at your own expense. If you do not do so, we will charge you our direct costs of recovering the product. We recommend that you use an insured courier service when returning a product to us.

If the product is faulty, please contact us before returning the item so that we can arrange for the return of the product. Until you have returned the product to us, you must keep it in your possession and take reasonable care of it. We will credit the price of the product and our delivery charges to your credit/debit card after we have received the product back and are happy it is undamaged.

COMPLAINTS & LIABILITY

All complaints should be addressed to Customer Services
info@greenflamefuel.co.uk

If products that we deliver to you are not as described or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to your credit/debit card or send you a cheque for the amount to be refunded with 14 days of being notified.

If you do not receive the products you have ordered, you should notify us within 10 days of the date of your order (please remember to allow at least 5 to 7 working days from the date of your order for delivery). We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to your credit/debit card or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance upon request.

Our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the products the subject of the claim.

This condition does not include or limit in any way our liability for any of the following: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the exclusions listed in the immediately preceding paragraph of this condition, if either of us fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms and Conditions.

Neither of us shall be responsible for losses that result from our failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:

- Loss of income or revenue;
- Loss of business;
- Loss of anticipated savings;
- Or any waste of time.

As we use a 3rd party haulier to deliver orders, any liability arising from the delivery process lies strictly with the haulier.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused by circumstances beyond our reasonable control.

PRIVACY

We are committed to protecting your privacy and guarantee that we will not sell, trade or rent your personal information to other companies. When you order, we request your name, email address, mailing address, telephone number, credit card and expiration date; this allows us to process and fulfil your order. By ticking the box to accept these terms and conditions you consent to us informing the 3rd party delivery company your name, address and contact details to enable convenient delivery to be arranged.

VALIDITY

If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

NO VARIATION OR REPRESENTATION

Other than as provided in these Terms and Conditions, nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.

THIRD PARTY RIGHTS

Nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

GOVERNING LAW & JURISDICTION

The contract shall be deemed to have been formed under and shall be governed and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us.